Below is a list of common problems and errors with the CIN program. If you encounter an error that is not listed here, or have additional questions, please contact us.

Waiting for file (resident/staff)
Caused by a file lock remaining in place. Go to Clients, Sorter, and clear locked files.

Non Network Version - Please Wait
Caused by illegal exit from the program. Wait 90 seconds. The program should clear to allow re-entry.

Error 203
Caused by a mixture of different versions of the software. On networked machines make sure ALL workstations are upgraded at the same time.

Smiley faces appearing on Printouts
Caused by selecting the wrong printer type. Exit the programme, Remove power from printer. Return to CIN ensuring the correct printer is selected.

No Configuration files - Use setup I
Usually caused by network connection being lost. Re-establish network connection and restart CIN.

Error 76
Caused by poor or missing network connection. Re-establish network connection and restart CIN.

Error 24, 27
Caused by printer problems. Check out of paper, connection lost, switched off or timed out.
Shut down computer, remove power from printer and wait a few moments. Restart the computer and printer.

"Details not found" on Installation
Ensure your postcode is entered in the correct format of AAN NAA with a space between each set of digits.

Tax Credits not credited this pay period
Usually caused by incorrect of either pay period, or paid up to date in option "S". Correct pay period dates, Paid upto date option "S" should be the last day of the previous pay period.

Backup/Restore fails
Ensure Zip files are seen as files and NOT folders.